VENKATA RAMI REDDY M

Managed and maintained critical data center infrastructure, including PDUs, UPS systems, switchgear, generators, and CRAC/CRAH cooling units, ensuring optimal performance across multiple data halls.

Executed comprehensive hardware lifecycle management, including installation, replacement, rack-and-stack, and decommissioning of enterprise servers, storage arrays, and networking equipment with component-level troubleshooting.

Monitored facility and IT systems utilizing DCIM and BMS/EPMS-style tools, consistently achieving 99.99% uptime SLAs by proactively identifying and resolving alerts before customer impact or escalation.

Led and supported major incident response for critical infrastructure, collaborating with cross-functional teams (network, facilities, customer support) to troubleshoot and resolve incidents, significantly minimizing downtime.

Developed Python scripts to automate routine monitoring tasks and generate infrastructure health reports, reducing manual effort by 30%.

Executed customer change requests (MACDs), cross-connects, and structured cabling installations, ensuring compliance with ITIL-based change management and TIA/BICSI-aligned cabling practices.

Maintained accurate documentation of assets, cabling records, and incident tickets within enterprise CMMS/ticketing systems, ensuring data integrity for operational efficiency.

Ensured strict adherence to NFPA 70E, OSHA, and LOTO/arc-flash safety procedures during all electrical and mechanical infrastructure work.

Designed, deployed, and maintained comprehensive data center infrastructure, including servers, storage, switches, and structured cabling, within a Tier III enterprise environment.

Managed hardware lifecycle activities, encompassing provisioning, configuration, rack-and-stack, and decommissioning of physical servers and network devices.

Monitored power and cooling systems (UPS, generators, CRAC/CRAH) to ensure optimal facility conditions and strict compliance with environmental thresholds.

Coordinated with global operations teams to troubleshoot and resolve network and hardware incidents, performing root cause analysis to reduce Mean Time To Recovery (MTTR).

Implemented Python automation workflows, streamlining asset tracking and reporting processes for enhanced operational efficiency.

Supported the installation and configuration of customer environments, including cross-connects, patch panels, and in-row cooling systems.

Achieved and maintained 99.9%+ uptime across managed infrastructure through proactive monitoring and preventive maintenance strategies.